Everything in one claim workspace
See how XactaClaim organizes files, client intake, communications, AI-assisted review, and staff review workflows — with you in control of every outbound message and draft.
What XactaClaim helps you do
Four outcomes adjusters care about — before the detailed feature list.
Organize every claim file
Client, property, documents, photos, and activity in one workspace.
Capture client updates
Portal uploads, SMS/MMS, and verified voicemail routed to the right place.
Review evidence faster
AI-assisted policy, photo, estimate, and demand drafts you approve.
Resolve unmatched messages safely
Ambiguous inbound traffic goes to review — not the wrong claim.
Features walkthrough
Video coming soon
Explore by feature
Dedicated pages for high-intent workflows — client-visible tasks, view-before-sign agreements, SMS consent controls, and Premium review tools.
Workflow resources
Copyable checklists and templates for proof-of-loss prep, client document requests, and SMS consent examples.
Browse claim resourcesCompare common tracking tools
See how a purpose-built claim workspace compares to spreadsheets and generic CRM pipelines.
Claim Workspace
One claim file, one timeline
The foundation: every document, photo, phase, and update stays on the file your team already has open.
Claim management
One claim file
Timeline
Today · Policy uploaded
Yesterday · Client SMS delivered
Mon · Phase → Documentation
Structured claim file
Client, property, carrier, documents, and photos live together — not in scattered folders.
Phases & timeline
Track progress and see uploads, messages, and delivery events in order.
Claim file library
Policy PDFs, estimates, invoices, and supporting docs with statuses such as Needs review, Ready to send, and Sent — a claim file library, not a generic enterprise DMS.
Internal claim notes
Staff-only notes for inspections, field work, and follow-ups — visible on web; not shown in the client portal. Archived notes stay out of active views.
Work queue
See outstanding client requests, reminders, and follow-ups that need action — recent subsets prioritized for launch performance.
Client Portal
PIN-protected client intake
Clients complete requested items and upload evidence through a portal you control — you review before it counts.
Client portal
Secure Client Portal
Requested items
Portal link SMS includes the URL only — not the portal PIN or phone access code.
PIN-protected portal
Per-claim portal PIN and phone access code are set by your team — not sent in automated texts.
Client uploads
Photos and documents from the portal attach to the file for staff review.
Requested items
Assign outstanding tasks clients can complete from the portal checklist.
Agreement signing
Beta portal workflow: clients open the agreement PDF before signing. Not a full e-signature platform.
Notification preferences
Clients can manage SMS and email notification preferences in the portal when enabled.
Secure web PIN portal — no separate client mobile app. Internal claim notes, AI Claim Briefs, and staff review queues are not visible to clients. Portal-link SMS sends the URL only — never the portal PIN or phone access code.
Communications
Client messages on the file
Outbound updates, inbound SMS/MMS, and verified voicemail when configured — tracked where your team works with consent on file.
Communications
Claim timeline
Tracked SMS & email
Send client updates by SMS, email, or both from the claim workspace when configured and consent is on file.
Portal-link SMS
Text a portal URL from the file — PIN and access code stay out of the message.
Inbound SMS & MMS
Matched client replies and photos can land on the timeline; unclear matches go to review.
Delivery tracking
Queued, sent, delivered, or failed status can post to the timeline when callbacks are set.
Voicemail & client reminders
Verified voicemail after access code + portal PIN; transcription (when enabled), AI-assisted summaries on real transcripts only, optional ack SMS, and structured follow-ups for overdue client items. Run reminders from the dashboard; scheduled reminder automation can be enabled during implementation.
Verified IVR menu
When enabled, a simple coded menu can route verified callers to voicemail, callback requests, upload instructions, or a portal-link SMS. No live AI phone agent or spoken claim details.
Messaging requires Twilio setup and uses a shared platform number today. Delivery tracking depends on status callbacks — not a delivery guarantee. Email replies are not captured in-app.
AI Review Tools
AI-assisted, adjuster-controlled
Summaries and drafts speed up review — you edit and approve before anything goes out.
Claim review
AI-assisted review
Policy review
Dedicated Policy PDF upload flow with AI-assisted notes on coverage-related language, exclusions, and limits — verify exact wording in the source PDF.
Policy Q&A
Follow-up questions against saved analysis without a full re-upload each time.
Photo review
AI-assisted captions, tags, and notes on damage photos you upload — adjuster verifies; not automatic damage valuation.
Claim Copilot
Tab-aware claim Q&A on Overview and saved-variance estimate review using saved claim details and saved policy or variance summaries — not full PDFs, notes, photos, or message history.
Morning Brief
Workspace-level AI summary of open claims, tasks, voicemails, and review inbox items — distinct from per-claim tools.
AI Claim Brief
AI Claim Brief is available in the Pro/Premium mobile companion as a beta feature. Generate a structured per-claim summary from the claim detail screen. Web Claim Brief UI is not yet available. Server-generated; review before acting or sharing.
AI does not replace adjuster judgment or make coverage determinations. Outputs may use truncated claim context — verify against source documents. Re-upload policy PDFs when exact wording matters.
Estimate + Demand
Premium estimate and demand workflow
Compare estimates, spot variance, and draft demands you review before save or send.
Premium
Estimate & demand
Variance highlights
Drafts for your review before save or send — not instant payment collection.
Estimate comparison
Carrier estimate slot and adjuster/contractor/supplement slot with same-file prevention — side-by-side review, not a final scope or value determination.
Variance analysis
AI-assisted help spotting meaningful differences between the two estimate sources — requires adjuster verification.
Estimate photo extract
Premium staff workflow to preview embedded images from estimate PDFs and save selected candidates to Damage Photos — review-first; no auto Photo AI.
Demand drafting
Draft demand letters from claim and estimate context — you edit before use.
Save & send
Store drafts on the file and send by email when Resend is configured.
Human Review
A safety layer for unclear inbound
When a text, MMS, or voicemail cannot be matched safely, staff decide — automation does not guess.
Human review
Review queue
- Ambiguous SMSHigh
- Unmatched voicemailOpen
- MMS needs reviewOpen
Staff resolve or dismiss — messages are not auto-attached when the match is unclear.
Staff resolve or dismiss — inbound messages are not auto-attached when unclear
Review queue
Unmatched SMS, ambiguous phone matches, MMS issues, and general voicemails surface for staff.
Unmatched & ambiguous
Zero matches or multiple open claims for one phone number route to review, not the wrong file.
Claim context
Open review items show on the claim detail view while staff work the file.
Unmatched or ambiguous inbound messages are not auto-attached to a claim.
Billing & team
Credits, seats, and operations
Plan tiers control capacity and features; booster packs add credits without changing tier.
Credits & team
Plan-based workspace access
25
Pro credits
75
Premium
Claim credits
One credit opens one new claim file; AI usage does not consume credits.
Team seats
Invite teammates — 3 included seats on Pro (up to 10 total with extra seats) and 10 included on Premium (up to 25 total with extra seats).
Extra seats
$49/user/mo recurring add-on for active Pro or Premium workspaces. Extra seats add workspace capacity only — up to 10 total seats on Pro and 25 total seats on Premium. Extra seats do not add claim credits or increase fair-use limits.
Booster pack
+10 credits one-time on active Pro or Premium — without changing subscription tier.
Billing portal
Subscribe, upgrade, and manage payment through Stripe billing.
Workspace branding
Premium workspace logo and brand colors on verified client portal screens and generated XactaClaim report headers (not uploaded source PDFs or CSV/XML exports).
Data export
Custom structured claim data export beta (XML) — not official Xactimate or XactAnalysis integration.
Mobile companion
Pro and Premium staff companion for claims list, claim detail, Claim Quick Create, mobile Claim Notes, tasks, and AI Claim Brief beta. Features vary by release — not full web parity. See the mobile companion guide on the blog.
Messaging requires Twilio configuration on the shared platform number. SMS delivery depends on carrier and Twilio verification — not guaranteed. Email replies from clients are not captured in-app. Portal agreement signing is beta and is not a full e-signature platform. Export is a custom beta format — not official Xactimate integration. AI outputs are assistive; verify before sharing with clients or carriers.
Claim credits control claim-file capacity. AI, messaging, voice, file uploads, and automation features are subject to fair-use limits. Booster packs add claim credits only and do not increase fair-use limits. Extra seats add workspace user capacity only and do not increase claim credits or fair-use limits.
See plans and claim credits
Compare Solo Trial ($0), Pro ($199/mo), and Premium ($449/mo) for credits, communications, AI review, and team capacity.
View pricing