Claim files, client updates, documents, texts, and voicemails — organized in one workspace.
XactaClaim centralizes each claim file — timeline, documents, portal uploads, SMS/MMS, and verified voicemail intake — with AI-assisted review tools where your plan includes them. Communications and voice run when configured, with human review when matching is unclear.
Smith Residence
Water Damage Review
- Client
- J. Smith
- Carrier
- State Farm
- Date of loss
- Mar 12, 2026
- Documents
- 12 files
- Photos
- 24 uploaded
- Outstanding
- 3 client items
Claim progress preview
Key events stay attached to the claim file.
- Client upload requested
- Policy review ready
- Estimate comparisonPremium
- Voicemail summaryWhen enabled
Policy review ready
3 coverage notes flagged
- Claim-line voicemailAccess code + PIN, then routed to work queue
- Estimated deadline reminder
- Review task pending
Human review stays in the workflow.
One claim file, one timeline
Phases, documents, photos, and activity in one workspace
Tracked client SMS
Outbound updates and delivery status when messaging is configured
Verified voicemail intake
Phone access code + portal PIN — not automated status playback
Human review queue
Unmatched or ambiguous inbound messages routed for staff review
Client updates should not live in scattered threads
Adjusters lose time when photos arrive by text, voicemails sit in a shared inbox, and document requests get buried in email. When messaging and voice are configured, XactaClaim brings client evidence, communications, and review work onto the claim file — with a human review queue when a text, MMS, or voicemail cannot be matched safely to a single open claim.
- Texts and MMS can land on the claim timeline when messaging is configured and the client phone matches an open claim
- Verified voicemails attach after PIN verification when voice intake is configured on the shared platform number
- Ambiguous or unmatched inbound traffic goes to review — not auto-guessed onto the wrong file
How it works
Open a claim file
Use one claim credit to create a workspace with client, property, carrier, phases, and a single timeline.
Collect evidence
Upload staff documents, share the secure portal for client uploads, and receive matched inbound SMS/MMS or verified voicemails when messaging is configured.
Communicate with tracking
Send client updates by email, SMS, or both when configured. Portal-link SMS includes the URL only. Delivery status can appear on the timeline.
Review with AI assistance
Run policy and photo review, briefing, and copilot on Pro and Premium. Premium adds estimate comparison and demand drafts for your review before save or send.
Resolve edge cases in review
Unmatched or ambiguous inbound messages land in the human review queue — staff attach them to the right claim or dismiss with notes.
Built for adjusters who need one command center per claim
One claim file, one timeline
Keep client, property, carrier, documents, photos, and timeline activity together so anyone on the team can see what happened last.
Capture client updates across portal, SMS/MMS, and voice
When messaging and voice are configured, portal uploads, tracked SMS/email, inbound SMS/MMS, and verified voicemails can land on the claim file or route to human review when a match is unclear.
Verified voicemail intake with transcription
When voice intake is configured, verified callers enter a phone access code and portal PIN before leaving a voicemail. When transcription is enabled, voicemails can show “transcription pending” and update when the transcript arrives.
AI-assisted review, adjuster-controlled
Policy and photo review, claim copilot, briefing, estimate comparison, and demand drafts speed up work — you review and approve before anything goes to the client or carrier.
Human review when automation should not guess
Unmatched texts, ambiguous matches, general voicemails, callback requests, and portal-link failures can create review items so staff resolve deliberately.
Work queue and follow-ups in one view
See outstanding client requests, voicemail follow-ups, human review items, and estimated deadline reminders on the dashboard so your team knows what to handle next.
Communications
A communications command center on the claim file
When Twilio and email are configured for your workspace, staff can send tracked client updates and portal links (URL only — never the portal PIN or phone access code). Inbound SMS and MMS can route to the matched claim or the human review queue. Verified voicemail intake can use access code + portal PIN verification, voicemail recording, optional transcription, and AI-assisted summaries based on real transcripts only. Delivery status appears on the timeline when callbacks are configured. Outbound delivery depends on carrier and Twilio verification — not guaranteed.
AI-assisted review
Review faster without handing the file to a black box
Pro and Premium plans unlock AI-assisted policy and photo review, claim copilot, and morning briefing. Premium adds estimate comparison and demand letter drafting you edit before save or send. Policy follow-up questions can use saved analysis after upload — re-upload the PDF when exact wording matters.
Policy review summary
Ordinance & law noted · 2 sub-limits
Client portal
Secure portal for uploads and requested items
Generate portal credentials per claim so clients can complete outstanding items and upload documents. Clients can manage SMS and email notification preferences in the portal when enabled. Agreement signing is available as a beta workflow when enabled. The portal complements — not replaces — adjuster review of what clients submit.
Human review
Human review queue for what automation should not guess
When zero or multiple open claims match an inbound phone number, staff see a review item instead of silent mis-routing. Resolve or dismiss from the review queue with optional notes. Email replies to client messages are not captured in-app today.
- Ambiguous SMSHigh
- Unmatched voicemailOpen
- MMS needs reviewOpen
- Staff resolve or dismiss — inbound messages are not auto-attached when unclear
Human review
Unmatched texts, ambiguous phone matches, and general voicemails create review items — staff resolve or dismiss with notes.
No auto-guessing
Zero or multiple claim matches go to review first.
Resolve on the file
Attach to the right claim or dismiss with optional notes.
Start simple. Upgrade when the workload grows.
Solo Trial
Prove the workspace on one real file.
- 1 claim credit to test the full workspace
- Claim timeline, documents, photos, and notes
- Client, property, and carrier details in one place
- Secure portal access when enabled
- Upgrade when you are ready for AI and communications
Pro
Run active claims with AI and communications.
- 25 claim credits per billing cycle
- AI-assisted policy review, photo review, copilot, and morning summary
- Tracked SMS/email updates when messaging is configured
- Portal-link SMS, inbound SMS/MMS, and delivery tracking when configured
- Verified voicemail intake and human review queue when enabled
Premium
Scale claim operations and package work.
- 75 claim credits per billing cycle and up to 10 seats
- Everything in Pro
- Estimate comparison and variance analysis
- Demand drafting, save, and send when email is enabled
- Premium export beta, portal branding, and team-scale review
Start with one organized claim file, then upgrade as volume grows. Pro helps you save time on AI-assisted review and client communications. Premium helps teams handle more files, compare estimates, draft demand packages, and keep review work moving.
Claim credits create new claim files. Booster packs add credits without unlocking additional plan features.
Compare all plansCommon questions
Bring the next claim into one command center
Start with one claim credit on Solo Trial. Upgrade when you need more credits, AI-assisted review, inbound messaging workflows, or Premium estimate and demand tools.