AI-assisted claim workspace for public adjusters

One workspace to manage claim documentation, client updates, and review workflows.

XactaClaim gives public adjusters a cleaner way to organize every claim file, track what still needs attention, collect client documents, review estimates and policies, and keep communication moving. Spend less time chasing paperwork and more time moving claims toward resolution.

Start with 1 claim creditSee how it works
Claim workspaceIncluded

Smith Residence

Water Damage Review

CLM-4821
Phase: Documentation
Client
J. Smith
Carrier
State Farm
Date of loss
Mar 12, 2026
Documents
12 files
Photos
24 uploaded
Outstanding
3 client items
Portal active · last client upload 2h ago
Agreement signed
Timeline

Claim progress preview

Key events stay attached to the claim file.

  1. Client upload requested
  2. Policy review ready
  3. Estimate comparisonPremium
  4. Voicemail summaryWhen enabled

Documentation in progress

AI review

Policy review ready

3 coverage notes flagged

ProPremium
Work queue
  • Claim-line voicemailAccess code + PIN, then routed to work queue
  • Optional follow-up estimateHeuristic timing alert · when enabled
  • Review task pending

Human review stays in the workflow.

When enabled25 Pro credits75 Premium

One claim file, one timeline

Phases, documents, photos, and activity in one workspace

Tracked client SMS

Outbound updates and delivery status when messaging is configured

Verified voicemail intake

Phone access code + portal PIN — not automated status playback

Human review queue

Unmatched or ambiguous inbound messages routed for staff review

XactaClaim is live in Early Access — production-ready core workflows with active improvements during our first launch phase.

Client updates should not live in scattered threads

Adjusters lose time when photos arrive by text, voicemails sit in a shared inbox, and document requests get buried in email. When messaging and voice are configured, XactaClaim brings client evidence, communications, and review work onto the claim file — with a human review queue when a text, MMS, or voicemail cannot be matched safely to a single open claim.

  • Texts and MMS can land on the claim timeline when messaging is configured and the client phone matches an open claim
  • Verified voicemails attach after PIN verification when voice intake is configured on the shared platform number
  • Ambiguous or unmatched inbound traffic goes to review — not auto-guessed onto the wrong file

How it works

1

Open a claim file

Use one claim credit to create a workspace with client, property, carrier, phases, and a single timeline.

2

Collect evidence

Upload staff documents, share the secure portal for client uploads, and receive matched inbound SMS/MMS or verified voicemails when messaging is configured.

3

Communicate with tracking

Send client updates by email, SMS, or both when configured. Portal-link SMS includes the URL only. Delivery status can appear on the timeline.

4

Review with AI assistance

Run policy and photo review, Claim Copilot, Morning Brief, and Mobile AI Claim Brief beta on Pro and Premium. Premium adds estimate comparison and demand drafts for your review before save or send.

5

Resolve edge cases in review

Unmatched or ambiguous inbound messages land in the human review queue — staff attach them to the right claim or dismiss with notes.

Built for adjusters who need one command center per claim

One claim file, one timeline

Keep client, property, carrier, documents, photos, and timeline activity together so anyone on the team can see what happened last.

Capture client updates across portal, SMS/MMS, and voice

When messaging and voice are configured, portal uploads, tracked SMS/email, inbound SMS/MMS, and verified voicemails can land on the claim file or route to human review when a match is unclear.

Verified voicemail intake with transcription

When voice intake is configured, verified callers enter a phone access code and portal PIN before leaving a voicemail. When transcription is enabled, voicemails can show “transcription pending” and update when the transcript arrives.

AI-assisted review, adjuster-controlled

Policy and photo review, tab-aware Claim Copilot, Morning Brief, and Mobile AI Claim Brief beta speed up context gathering. Premium adds estimate comparison, embedded estimate photo extraction (staff review), and demand drafts. You review and approve before anything goes to the client or carrier.

Human review when automation should not guess

Unmatched texts, ambiguous matches, general voicemails, callback requests, and portal-link failures can create review items so staff resolve deliberately.

Work queue and follow-ups in one view

See outstanding client requests, voicemail follow-ups, human review items, and scheduled reminder workflows when configured — dashboard and task lists prioritize recent work for launch performance, not every historical agency record at once.

Communications

A communications command center on the claim file

When Twilio and email are configured for your workspace, staff can send tracked client updates and portal links (URL only — never the portal PIN or phone access code). Inbound SMS and MMS can route to the matched claim or the human review queue. Verified voicemail intake can use access code + portal PIN verification, voicemail recording, optional transcription, and AI-assisted summaries based on real transcripts only. Delivery status appears on the timeline when callbacks are configured. Outbound delivery depends on carrier and Twilio verification — not guaranteed. SMS/MMS is available during Early Access and may require carrier approval before full delivery.

Outbound SMSTracked
Inbound replyOn timeline
MMS (Pro/Premium)On claim file when matched
MMS (Solo)Review task · not auto-saved
Delivery statusDelivered
Shared platform number when messaging is configured — not a dedicated line per agency

AI-assisted review

Review faster without handing the file to a black box

AI Claim Brief is available in the Pro/Premium mobile companion as a beta feature. Generate a structured per-claim summary from the claim detail screen. Web Claim Brief UI is not yet available. Server-generated; review before acting or sharing. Pro and Premium also unlock AI-assisted policy and photo review, tab-aware Claim Copilot (saved claim details and saved policy or estimate summaries — not full uploaded files or message history), and Morning Brief (workspace-level open work). Premium adds estimate comparison, embedded estimate photo extraction (staff review), and demand drafting you edit before save or send. Re-upload policy PDFs when exact wording matters — AI does not make coverage determinations.

Policy review summary

Ordinance & law noted · 2 sub-limits

Roof damageInterior water
Claim Copilot (Overview): "What coverage applies to interior ceiling?"

Client portal

Secure web PIN portal for uploads and requested items

Generate portal credentials per claim so clients can complete outstanding items and upload documents through a browser — there is no separate client mobile app. Clients can manage SMS and email notification preferences when enabled. Portal agreement signing is beta and is not a full e-signature platform. Internal staff notes, AI Claim Briefs, and staff review queues are not visible to clients.

Secure portalPIN access
Client uploadReceived
Agreement signingBeta
Portal PIN and phone access code are set by your team — never sent in automated SMS

Human review

Human review queue for what automation should not guess

When zero or multiple open claims match an inbound phone number, staff see a review item instead of silent mis-routing. Resolve or dismiss from the review queue with optional notes. Email replies to client messages are not captured in-app today.

Start simple. Upgrade when the workload grows.

Solo Trial

Prove the workspace on one real file.

  • 1 claim credit to test the full workspace
  • Claim timeline, documents, photos, and internal staff notes
  • Client, property, and carrier details in one place
  • Secure portal access when enabled
  • Upgrade when you are ready for AI and communications
Start Solo

Pro

Run active claims with AI and communications.

  • 25 claim credits per billing cycle
  • 3 included seats, mobile companion access
  • Extra seats available — up to 10 total seats at $49/user/mo
  • AI policy and photo review, Claim Copilot, Morning Brief, and AI Claim Brief (mobile companion beta (web UI not yet))
  • Tracked SMS/email updates when messaging is configured
  • Portal-link SMS, inbound SMS/MMS, and delivery tracking when configured
  • Verified voicemail intake and human review queue when enabled
View Pro
Popular

Premium

Scale claim operations and package work.

  • 75 claim credits per billing cycle
  • 10 included seats, mobile companion access
  • Extra seats available — up to 25 total seats at $49/user/mo
  • Everything in Pro
  • Estimate comparison and variance analysis
  • Demand drafting, save, and send when email is enabled
  • Custom claim data export beta, Premium portal brand color, and team-scale review
View Premium

Start with one organized claim file, then upgrade as volume grows. Pro helps you save time on AI-assisted review and client communications. Premium helps teams handle more files, compare estimates, draft demand packages, and keep review work moving.

Claim credits create new claim files. Booster packs add credits without unlocking additional plan features.

Compare all plans

Common questions

Not today. XactaClaim uses one shared platform number per deployment when messaging is configured. Inbound texts and calls are matched to open claims by client phone, with a human review queue when the match is unclear.

Bring the next claim into one command center

Start with one claim credit on Solo Trial. Upgrade when you need more credits, AI-assisted review, inbound messaging workflows, or Premium estimate and demand tools.

Start with 1 claim creditCompare plans