Pricing that scales with claim volume and review depth
One claim credit opens one claim file. Solo Trial includes the core workspace. Pro adds AI-assisted review and communications when configured. Premium adds estimate comparison, demand support, export, and more seats.
How claim credits work
- 1 claim credit creates 1 new claim file.
- Solo Trial is limited to 1 claim file total. Existing claims stay accessible after cancellation.
- Pro and Premium add credits each billing cycle while billing is active.
- Booster packs add claim credits only (active Pro/Premium).
- Extra seats add workspace user capacity only (Pro/Premium).
- AI, messaging, voice, storage, uploads, and automation are subject to fair-use limits.
- Booster packs and extra seats do not increase fair-use limits.
Read the full guide: How claim credits work in XactaClaimPro/Premium mobile companion for staff field workflows
Pro vs Premium
Choose Pro when you need AI review, client communications, voice intake, and human review for active claims. Choose Premium when your team also needs estimate comparison, demand packages, export workflows, Premium portal brand color, and more claim volume.
Prove the workspace on one real file
Solo Trial
Prove the workspace on one real claim file before upgrading. Solo Trial is limited to one claim file — upgrade to Pro when you need more active claims.
1 claim credit
1 seat
Included
- 1 claim credit (one trial claim file)
- 1 seat
- Claim workspace
- Claim phases and timeline
- Internal staff claim notes (not visible in client portal)
- Client, property, and carrier details
- Portal document requests and agreement signing on your trial claim
- Secure web client portal when enabled (manual link sharing)
Not included
- Adjuster photo library and AI photo review (Pro+)
- AI policy and photo review
- Claim Copilot, Morning Brief, and AI Claim Brief (Pro+)
- Portal-link SMS (Pro+; manual portal link on Solo)
- Team invites and collaboration
- SMS/MMS and tracked client messaging
- Verified voicemail intake and optional IVR
- Overdue client reminders
- Human review queue
- Estimate comparison and demand support
- Premium export beta and Premium portal brand color
- Booster packs (upgrade to Pro or Premium)
- Mobile companion access
Run active claims with AI and communications
Pro
Run active claims with AI-assisted review, tracked client communications, verified voicemail intake, and human review when messaging and voice are configured.
plus applicable tax
25 claim credits per billing cycle
3 included seats, up to 10 total with extra seats at $49/user/mo
Included
- 25 claim credits per billing cycle
- 3 included seats, up to 10 total with extra seats at $49/user/mo
- AI policy and photo review
- Claim Copilot, Morning Brief, and AI Claim Brief (mobile companion beta (web UI not yet))
- Tracked SMS/email updates when configured
- Portal-link SMS, inbound SMS/MMS, and delivery tracking when configured
- Verified voicemail intake when configured
- Human review queue
- Run client reminders from the dashboard; scheduling optional during implementation
- Team invites
- Mobile companion access
Not included
- Estimate comparison
- Demand drafting, save, and send
- Premium export beta
- Premium portal brand color
Scale teams with advanced review, claim packages, and export
Premium
Scale teams with estimate comparison, demand support, export workflows, Premium portal brand color, and more claim volume.
plus applicable tax
75 claim credits per billing cycle
10 included seats, up to 25 total with extra seats at $49/user/mo
Included
- 75 claim credits per billing cycle
- 10 included seats, up to 25 total with extra seats at $49/user/mo
- Everything in Pro
- Estimate comparison and variance analysis
- Demand drafting, save, and send when email is enabled
- Custom claim data export beta
- Premium portal brand color
- Team-scale review, estimate comparison, demand support, and export beta
- Mobile companion access
Add-ons
Add claim credits or workspace seats without changing your subscription tier.
One-time purchase
Booster Pack
$79one-time
plus applicable tax
Add more claim credits without changing your subscription.
- One-time purchase
- Adds 10 claim credits
- Available on active Pro and Premium plans
- Does not unlock Pro or Premium features
- Does not increase fair-use limits
Add-ons become available after your workspace is on an active Pro or Premium plan.
Recurring add-on
Extra seat
$49/user/mo
plus applicable tax
Recurring add-on for active Pro and Premium workspaces. Adds workspace user capacity only — not claim credits or fair-use limits.
- Recurring add-on
- Adds workspace user capacity only
- Available on Pro and Premium
- Does not add claim credits
- Does not increase fair-use limits
Add-ons become available after your workspace is on an active Pro or Premium plan.
Compare plans
| Feature | Solo | Pro | Premium |
|---|---|---|---|
| Workspace | |||
| Claim credits | 1 | 25 per billing cycle | 75 per billing cycle |
| Seats (included) | 1 | 3 included | 10 included |
| Extra seats ($49/user/mo) | — | Add-on | Add-on |
| Mobile companion access | Not included | Included | Included |
| Claim workspace and timeline | Yes | Yes | Yes |
| Client portal | |||
| Secure client portal | When enabled | When enabled | When enabled |
| Agreement signing beta | When enabled | When enabled | When enabled |
| Communications | |||
| Tracked SMS/email client updates | No | When configured | When configured |
| Portal-link SMS (URL only) | No | When configured | When configured |
| Inbound SMS/MMS to claim file | SMS text on matched claims; MMS attachments to review | Matched MMS auto-attaches when configured | Matched MMS auto-attaches when configured |
| SMS delivery tracking on timeline | No | When configured | When configured |
| Human review queue | Included for review-only workflows | Yes | Yes |
| Overdue client reminders (dashboard) | No | Dashboard run; scheduling optional | Dashboard run; scheduling optional |
| Voice | |||
| Verified voicemail intake | No | When configured | When configured |
| Voicemail transcription and AI-assisted summary | No | When enabled | When enabled |
| Optional coded IVR menu | No | When enabled | When enabled |
| Callback request and portal-link SMS from phone menu | No | When enabled | When enabled |
| AI review | |||
| Policy AI and saved analysis Q&A | No | Yes | Yes |
| AI photo and damage documentation review | No | Yes | Yes |
| Claim Copilot (tab-aware Q&A) | No | Yes | Yes |
| Morning Brief (workspace summary) | No | Yes | Yes |
| AI Claim Brief (structured, staff-only, mobile companion beta (web UI not yet)) | No | Yes | Yes |
| Internal staff claim notes | Yes | Yes | Yes |
| Estimate comparison | No | No | Yes |
| Estimate PDF photo extraction | No | No | Staff review; no auto Photo AI |
| Demand drafting, save, and send | No | No | When email enabled |
| Team and export | |||
| Team invites | No | Yes | Yes |
| Custom claim data export beta | No | No | Yes |
| Premium portal brand color | No | No | Yes |
| Add-ons | |||
| Booster pack (+10 credits) | Upgrade to Pro | Available | Available |
Important plan notes
Plan limits, add-ons, communications, and automation features depend on your workspace setup and subscription status.
Claim credits
Claim credits control claim-file capacity. Creating a claim uses one claim credit. AI features do not consume claim credits.
- Booster packs add claim credits only.
- Extra seats do not add claim credits.
- Credits do not increase fair-use limits.
Fair-use limits
AI, messaging, voice, storage, file uploads, and reminder features may be subject to fair-use limits.
- Booster packs do not increase fair-use limits.
- Extra seats do not increase fair-use limits.
- Limits help protect platform reliability.
Add-ons
Add-ons are available for active Pro and Premium workspaces.
- Booster Pack: one-time claim-credit add-on.
- Extra Seat: recurring workspace user-capacity add-on.
- Add-ons do not unlock higher-tier features.
Messaging and voice
Messaging and voice features require configured provider/Twilio setup.
- SMS/MMS uses a shared platform number unless otherwise configured.
- Delivery is carrier-reported and not guaranteed.
- Voice intake and optional IVR menus run only when configured.
Portal security
Client portal access is designed to avoid sending sensitive access codes by SMS.
- Portal-link SMS sends the URL only.
- Portal PINs are not sent by SMS.
- Phone access codes are not sent by SMS.
Client reminders and AI review
Client reminders and AI-assisted summaries are staff workflow tools.
- Client reminders run from the dashboard.
- Scheduled reminders can be enabled during implementation.
- AI outputs are assistive and require human review.