SMS consent language for claim-related text updates
Example consent and attestation language for claim-related transactional SMS — not marketing texts. Customize for your workflow and legal obligations.
For public adjusters and small claim teams using text updates when messaging is configured.
Why text-message consent matters
- Claim-related texts are transactional updates about an active file — not promotional campaigns.
- Consent should be documented before the first outbound SMS from your workflow.
- Portal notification preferences can supplement, not replace, your compliance process when applicable.
Transactional vs marketing messages
- Transactional: task reminders, status updates, portal links (URL only), inspection scheduling.
- Marketing: promotions, newsletters, or unrelated offers — not supported as claim SMS in XactaClaim workflows.
- When in doubt, treat messages as transactional only if tied to an active claim action.
What not to send by SMS
- Portal PINs, phone access codes, or other credentials.
- Sensitive personal data that belongs in secure channels.
- Coverage determinations or legal advice.
Copyable templates
Customize placeholders before sending. These blocks do not submit data to XactaClaim.
Adjuster verbal consent attestation (internal note example)
SMS consent attestation — internal record Client: [Name] Mobile: [Number] Date/time: [Timestamp] Method: Verbal consent obtained before first claim-related text Client agreed to receive transactional SMS about claim #[reference] including: - Document/upload reminders - Status or scheduling updates - Secure client portal links (URL only) Client informed: - Message frequency varies by claim activity - Message and data rates may apply - Reply STOP to opt out, HELP for help Recorded by: [Adjuster name]
Client-facing consent language (verbal or written example)
We would like to send text messages to [mobile number] about your property claim. These texts are claim-related updates only (for example reminders about documents we requested, scheduling, or a link to your secure client portal). Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Do you agree to receive these claim-related texts?
Client portal opt-in reminder (display copy example)
SMS notifications (optional) Receive text messages about this claim, such as reminders for outstanding items or portal updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. [ ] I agree to receive claim-related SMS at the mobile number on file.
Sample outbound SMS footer (transactional)
[Claim update body — keep brief; no PINs or access codes] Msg&data rates may apply. Reply STOP to opt out, HELP for help.
Workflow template — not legal advice
XactaClaim provides organization, automation, document review, and AI-assisted analysis tools. It does not provide legal advice, insurance coverage determinations, claim payment guarantees, or professional adjusting services. Outputs should be reviewed by qualified professionals.
This page provides informational examples only. It is not legal advice, carrier approval, or compliance certification. Match consent practices to your jurisdiction and carrier requirements. See /legal/sms-consent for platform disclosures.
Frequently asked questions
Manage consent in XactaClaim
Record client consent, send tracked claim updates, and let clients manage notification preferences when portal and messaging features are enabled.